Thank you for choosing Chromeheartshoodie.Ltd for your purchase!

To ensure you’re eligible for a return or replacement, please follow these guidelines:

  • Initiate your return request within 3 business days of receiving your product. To do this, please get in touch with us before sending the item back. Our support team will assist you and provide a request form.
  • Ensure that the product remains in the same condition as when you received it. It should be undamaged.
  • Please remember that you are responsible for the return postage. Also, kindly note that original shipping charges, customs fees, and import taxes are non-refundable.

Once we receive your item, our expert team will carefully inspect it and process your refund. The refunded amount will be credited to the original payment method you used when making the purchase. If you paid with a credit card, it may take between 5 to 10 business days for the refund to reflect on your credit card statement.

Before proceeding with your return, we recommend the following:

  • Thoroughly check the contents of your package for any physical defects or shipping damage.
  • Ensure that you have received the correct products.
  • If you receive damaged merchandise, please report it to us within 3 business days of the delivery date to be eligible for a replacement.

If you have any questions or need further clarification, please don’t hesitate to reach out to our friendly customer support team. We are here to assist you promptly.

Please communicate with us in the English language for effective assistance. We appreciate your business and hope you enjoy your shopping experience with Chromeheartshoodie.Ltd!